Service & repairs · Le Locle

Serviced on the bench that cased it

The watchmaker who regulated your Duvanel opens it again: a full service every five years, pressure tests while you wait, crystals in a week. Other mechanical makes are quoted before the case is opened.

Call the bench
+41 32 931 47 20 · Tue–Sat
An open mechanical movement clamped in a knurled steel holder on a blue tray

Prices before we pick up a screwdriver

Fixed prices for Duvanel watches, in CHF including VAT. Turnaround counts from the day the watch reaches the bench.

  • Full service

    CHF 420

    Movement stripped, cleaned, oiled and re-regulated; gaskets replaced; case refinished on request.

    4 weeks

  • Regulation only

    CHF 90

    Rate checked in five positions and brought back inside −2 / +6 s a day.

    1 week

  • Pressure test & gaskets

    CHF 45

    Tested dry and wet to the rated depth; crown and caseback gaskets renewed.

    While you wait

  • Sapphire crystal

    CHF 160

    Domed sapphire with the inner anti-reflective coating, fitted and tested.

    1 week

  • Strap or bracelet fitting

    Free on a Duvanel

    Any strap of the right width fitted and sized.

    While you wait

  • Other makes

    From CHF 120

    Mechanical watches only. We quote before we open the case.

    Quote in 3 days

Tell the bench what the watch is doing

We reply within one working day with a price and a date. Nothing is opened until you say yes.

  • Replywithin one working day, by email
  • Postageinsured return CHF 25, free under warranty
  • Waitlistchoose it below and name the sold-out model
  • Warrantytwo years on the movement; give the serial and we check it
  • Loan watcha Jura 38 on loan during a full service, on request
As it should appear on the return parcel.
The quote and the tracking number go here.
The model name is on the caseback.
Not sure? Pick “Full service” and describe it below.
Engraved on the caseback, next to the lug width. Leave empty for a waitlist.
How fast or slow, since when, and anything that happened to it.
How will it reach us?
A watchmaker wearing a loupe and black gloves lifting a part out of an open movement

Rue des Envers 31, first floor

Five minutes on foot from Le Locle station, up the hill past the post office. Ring the bell marked Duvanel; the bench is the room with the north window.

  • Tuesday – Friday09:30 – 18:00
  • Saturday09:30 – 16:00
  • Sunday, MondayClosed

Duvanel Montres Sàrl · Rue des Envers 31 · 2400 Le Locle · Switzerland

See the watches first

Posting, waitlists and other makes

How do I send a watch by post?

Wrap it in a sock, put it in a small box, and send it by Swiss Post Signature with insurance to its value. Put a copy of the request below inside. We confirm by email the day it arrives.

Do I need an appointment to visit?

No. The bench is open Tuesday to Saturday, 09:30–18:00. Pressure tests and strap fittings are done while you wait.

Is a service covered by the warranty?

Inside two years, regulation, water resistance and any movement fault are repaired free. A full service after five years is CHF 420.

How do I join a waitlist?

Choose “Waitlist for a sold-out watch” below and name the model. We write once, the week the next run is cased, and hold one for you for seven days.

Can you service a watch you did not make?

Mechanical watches only, and we quote within three days of seeing it, before anything is opened. No quartz, sorry.

What will it cost to post it back?

Return post is CHF 25 inside Switzerland, insured and signed for; free on any warranty repair.